Greetings and welcome to yet another educational resource page by Premiere Carpet Cleaners.

Below you'll discover a great video on the how's and why's of carpet protection, you'll also learn about some common problems associated with carpet and last but not least answers to 6 common customer questions.

 

The Importance of Carpet Protection

(click arrow to play carpet protection video)

 

Your carpet was chosen with careful thought, and is a large investment for your home. Cleaning your carpet is very important for your health, by removing environmental pollutants such as smoke, smog, nicotine, exhaust fumes, and soil, which will make your carpet wear much faster.

 Premiere Carpet Cleaners exclusively uses Dupont Teflon Advanced Carpet Protector. Protecting your carpet with Dupont Teflon coating protects your investment and extends the life of your carpet and furnishings.

Dupont Teflon coats your carpet with a protective layer that reduces penetration and adhesion in four important ways: 

  1. DRY SOIL – Soil is an abrasive and will damage carpet fibers, causing accelerated wear which will create a dingy appearance. Dupont Teflon allows for easier removal of soil in future cleanings.
  2. ACID DYES – Children’s drinks and other foods can attach permanently to carpet fibers, creating stains that are difficult or impossible to remove. Dupont Teflon helps to reduce this risk.
  3. LIQUID SPILLS –Coffee, tea, and soda can permanently stain your carpet. Dupont Teflon reduces penetration of these spills and allows the homeowner more time to spot clean.
  4. OTHER SOILS – Grease, tar, oil, etc. tracked in from kitchens, garages, and driveways will do serious damage to your carpet fibers. Dupont Teflon drastically reduces the likelihood of permanent damage.

These four reasons are why we recommend Dupont Teflon coating for your carpet, a service provided by Premiere Carpet Cleaners. We hope this has been valuable information for you. If you have any further questions, do not hesitate to ask your technician. We are here to help and be of assistance to you.

 Use of Dupont Teflon Carpet Protection will not only insure that the carpets stay clean longer, but will allow you to clean up any future spills with less effort.

COMMONLY ASKED CUSTOMER QUESTIONS 

  1. Question:  “How soon can I use my carpets after you clean them?”

ANSWER: The average drying time utilizing; our ‘state of the art’ method is approximately 5-7 hours. Please keep in mind that many factors play a role here—HUMIDITY, FIBER TYPE, AND DEGREE OF TREATMENT involved in the cleaning process, etc. We pile brush all carpet after cleaning and recommend you stay off of any damp carpet while drying. If you must walk on freshly cleaned carpet, please do not wear shoes without the booties provided. You may also (depending on installation) notice some waves in the carpet immediately after cleaning. This condition is known as buckling and will correct itself as the carpet dries.

  1. QUESTION:  “How often should I have my carpets/upholstery professionally cleaned?”

ANSWER:  Carpet cleaning frequency will depend on the usage of the particular room or piece of furniture. Carpets are a lot like automobile tires—some wear out faster than others, depending on how they are used and cared for.  Today, while soil removal and appearance are still a primary concern, cleaning for health is also a major factor.  Carpets are like sinks—the soil and bacteria levels continue to rise until drained (cleaned).  We recommend either quarterly or semi-annual cleaning for more heavily used rooms/areas (family rooms, stairs, halls). Yearly cleaning is normally satisfactory for lesser-used rooms (bedrooms, spare rooms)

   3.   QUESTION:   “After you clean my carpets, will they re-soil more quickly?”

        ANSWER: With our state of the art extraction systems, we completely rinse out all remaining residue, either from household ‘do it yourself’ cleaning agents or detergents left behind by companies using outdated methods, such as shampooing. We suggest you have your fine carpet and furniture treated with our protector. 

  4.  QUESTION: “Can you guarantee that you will remove all of my stains?”

          ANSWER: We at Premiere Carpet Cleaners guarantee you, our valued client, the most thorough and professional job available. Our state of the art equipment, coupled with our extensive training, will still not be able to remove certain ‘stains’. Depending on the nature of the spill, some stains may indeed be permanent. We will conduct a pre-cleaning inspection with you and evaluate existing conditions at that time.

  5.  QUESTION:  “How can I best care for my carpets/upholstery  between cleanings?”

        ANSWER: Regular vacuuming and quick spot and spill treatment can keep your carpets and furniture looking their best between professional cleanings. We encourage our valued customers to phone us BEFORE attempting to remove a questionable stain. We will be more than happy to offer our assistance over the phone.

  6.  QUESTION: “What other services does your company offer?”

        ANSWER: We offer upholstery cleaning, oriental & area rug cleaning, carpet repairs, tile & grout cleaning and mattress cleaning. We also provide red dye and spot removal services, as well as emergency water damage restoration.

COMMON CARPET PROBLEMS 

PERMANENT STAINS—

We can and will remove most of the spots we encounter on your carpet. However, keep in mind that some spots turn to ‘stains’. In these cases, the spots have changed the original color of the carpet. These stains are most commonly caused by pet urine/vomit, Kool-Aid, grape juice, various medications, and cleaning agents, and are permanent. Options, in cases like this, would be carpet dyeing, or having an installer cut out the stained piece and patching it with a new piece of carpet. 

SOIL FILTRATION LINES—

These are dark areas that develop gradually over time. They are most commonly found along the perimeter of the room, along the walls, under floor-length draperies, and under doors. The lines are caused by air currents passing through the carpet in these areas.  The air carries microscopic particles of dirt and soot. As they pass over the carpet, the soil particles settle and become embedded in the fiber yarns. The carpet, in essence, acts like a filter. Over time, these soils solidify, and while we can make vast improvements, complete removal is difficult or impossible. 

CARPET SHADING—

When carpeting is installed, the carpet nap is laid in the same direction.  Shading is normally found in high traffic areas, such as hallways, and is the result of multidirectional foot traffic, which forces the nap to lie in opposite directions. When viewing the carpet in these areas, it looks either lighter or darker, depending on where you are standing. This condition is not reversible. One way to slow down shading is to vacuum your carpet in one direction only. 

‘BLEACH SPOTS’—

When various household chemicals and bleaches are dripped onto the carpet and not immediately removed, some may lie dormant, not appearing until ‘activated’ by the carpet cleaning. Some of these chemical agents are acne medications, ammonia, and household cleaning agents containing bleach.  Please notify the cleaning technician if you are aware of any spills of this nature. 

CARPET WEAR-- TRAFFIC LANE GRAYING—

Over time, carpet fabrics become worn or distorted to the degree that they no longer retain their original texture and shape.  This is a physical change (the fibers sustain ‘scratches’, thus creating a dull/faded appearance), and while our deep cleaning and grooming will improve a worn carpet to a degree, restoring it to a new appearance is not possible. This is also known as ‘Traffic Lane Graying’. 

PET ODORS—

While our ‘state of the art’ cleaning methods, coupled with a comprehensive deodorizing/disinfecting program will eliminate minor odor problems, some odors (pet) thoroughly invade the carpet, pad, and in some instances, sub-flooring. We cannot guarantee to completely eliminate these odors with general cleaning. These cases would involve considerable restoration, which includes removal and treatment of both sides of the carpet, pad replacement, sub-flooring cleaning, and reinstallation of the carpet.  Please inquire about these services. 

BUCKLING/CARPET RIPPLES—

You may notice waves or small ripples appearing in your carpet immediately following cleaning.  The reasons for buckling vary—

·         If an installer does not power stretch your carpet or fails to do so properly, buckling is assured.

·         Improper carpet padding (too thick or too thin) can cause buckling.

·         The absorption of moisture/humidity will cause the carpet latex to expand, resulting in buckling. This will resolve itself, however, as humidity in the room returns to normal and the carpet dries.

·         Dragging heavy furniture across wall-to-wall carpeting will pull the carpet off the tackless strips, causing waves.      Re-stretching is advised in this case.

Therefore, the root causes for buckling are preexistent and should not be blamed on the carpet cleaner or on the cleaning process.

Call today to schedule (717)842-2015 or toll free 1(888)397-4824

Premiere Carpet Cleaners - serving Lancaster County Pa since 1995

www.premierecarpetcleaners.com